FAQ

JOINING BOOKDOC ACTIV

1. What do I need before using BookDoc Activ?

You need a valid phone number, valid email address, a compatible smart phone, and a compatible device or a mobile app that can track your steps.

a) Compatible Device or Mobile App that can track your steps:

Device/App Description Additional Requirements
(i) Wearable Fitness Devices Fitbit, Jawbone Ensure their software requirements is compatible to your smart phone
(ii) Fitness App (downloadable for free) Health (Apple), Samsung Health (Android), Google Fit (compatible with Mi Fit app) Your smart phone must come with motion-tracking sensor

Wish to have BookDoc Activ work with other fitness device/app? Contact us today!

b) Compatible Smart Phones:

Type Operating System
(i) iPhone (Apple) IOS 8 or later
(ii) Android Android 4.4 or later
2. How do I join BookDoc Activ?

Download "BookDoc" for FREE on the App Store or Google Play. Click the "Activ" button in BookDoc App and follow the instructions to set up BookDoc Activ.


SYNC YOUR DEVICE

3. Do I have to open BookDoc Activ all the time?

No. As long as you don't log out, your device will automatically sync with BookDoc Activ. If you log out, complete information may not be captured to determine the membership tiers and BookDoc Activ Points.

4. My number of steps does not sync with BookDoc Activ. What can I do?

Please make sure you have a compatible smart phones and a compatible device or mobile app. If it still doesn't work, please contact us by email at care@bookdoc.com or call us at 1300 882 362 (Mon-Fri: 9am-6pm, Sat: 9am-1pm)

5. How much battery life does BookDoc Activ consume?

Minimal because we don't require you to turn on BookDoc App all the time. You just need to make sure that you are logged in.

6. Does BookDoc Activ consume my data plan?

Minimal because we don't transmit real-time data.


MEMBERSHIP TIERS & BOOKDOC ACTIV POINTS

7. How do I earn BookDoc Activ Points?

You can earn BookDoc Activ Points when your movement (number of steps) is measured by a compatible device or mobile app and sync with BookDoc Activ.

8.

What is BookDoc Activ Membership Tiers?

Membership Tiers Average Daily Steps in a month
Platinum 10,000 for 3 consecutive months
Gold 10,000
Silver 6,000
Bronze 3,000
9. How do I achieve and maintain Platinum Tier?

In order to achieve Platinum Tier, you will need to maintain Gold Tier for 3 consecutive months whereby to achieve Gold Tier you need to maintain Average Daily Steps of at least 10,000 for the month.

For example, if you achieve Gold Tier for Month 1 & 2, by Month 3 if you can still maintain 10,000 Average Daily Steps, you will unlock the Platinum Tier by the end of Month 3.

To maintain the Platinum Tier, you will also need to maintain the 10,000 Average Daily Steps every subsequent months. If somehow you only achieve 7,000 Average Daily Steps on a particular month, your Tier will then become Silver. Subsequently you will need to go through the cycle of 3 consecutive months of Gold Tier again before unlocking Platinum.


BOOKDOC ACTIV REWARDS

10. What Reward can I enjoy under BookDoc Activ?

Please refer to our Reward Partners for further details. You will enjoy the rewards based on the membership tiers.

11. When can I claim the rewards?

A notification will be sent to you at the end of the month with instructions to claim.

12. What should I do if I couldn't claim the Reward?

Please contact us by email at care@bookdoc.com or call us at 1300 882 362 (Mon-Fri: 9am-6pm, Sat: 9am-1pm)


PRIVACY POLICY

13. What is your Privacy Policy?

Please refer to our Privacy Policy for further details.